Brivo Seeks to Enhance Customer Service With New Headquarters

BETHESDA, Md. — In an effort to spur collaboration and further enhance customer service with its clients, Brivo Systems has moved into a new 14,200 square-foot facility here.

The firm’s new headquarters features an open seating plan designed to increase communication and further foster a culture of innovation and customer service. The office also contains the “Brivo University Training Center,” an area with on-site and distance learning technologies that will give Brivo’s dealers the tools to deepen their product knowledge and further grow their businesses.

Other features include an experience center, demonstration rooms, technology testing labs, multiple conference rooms and a café for employees to socialize and recharge. Company executives believe the new high technology facility will help Brivo attract and retain top talent in the competitive DC metro employment market.

“Think of any of the lofts in New York or San Francisco,” Brivo President and CEO Steve Van Till says. “We’ve gone back to that kind of design for the office, but we’ve done it with a better environment and surroundings than what you usually have in a start-up. So for me, this new space signifies going back to the creative start-up roots that we’ve had in the company.”

Designed to use technology to conveniently and efficiently share important operating information, Brivo has wired the LEED-certified space with Apple TVs to provide a collaborative tool for displaying all manner of data and metrics.

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