COPS Monitoring Adds to Staff at Arizona Central Station

SCOTTSDALE, Ariz.—In an effort to expand and strengthen its operations, COPS Monitoring has increased staffing at its Scottsdale, Ariz.-based central station. The company also operates two other central stations in New Jersey and Florida.

COPS promoted Dale Marzili, a 10-year veteran of the company, to operations manager of the Arizona central station. Marzili and five additional dispatchers and shift managers, relocated from New Jersey to Arizona in May. Additionally, 13 more dispatchers were hired at the Arizona branch and were put through COPS’ initial 120-hour training program.

“We take our responsibility to our dealers seriously,” says COPS Monitoring President Jim McMullen. “By diversifying our central stations and our workforce by increasing our strength in Arizona, we are not only showing our commitment to operate multiple 24/7 facilities, we also significantly reduce the chances that a single local catastrophe or weather event will affect our ability to serve our customers.”

During the 2010 snowstorms in the Northeast, the company over-staffed all its central stations, despite the storms only affecting the ability to staff in New Jersey. As a result, COPS saw a 2.69-second reduction of their 2009 average alarm response time of 16.09 seconds.

 

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