Comcast VoIP Service Does Not Integrate Home Alarm Systems


In a letter presented to the Electronic Security Association (ESA), Comcast has made aware the limitations of its new HomePoint telephone service, which combines a wireless router and the company’s VoIP service.

According to Comcast, the VoIP service does not integrate with home alarm systems because of the device’s inability to support the automatic dialing function. The company has provided a sticker notice to customers with each device highlighting its home security system limitations.

Technicians who encounter the HomePoint device with the attached sticker during an installation are advised by Comcast to contact Mike Clancy at [email protected] or at (215) 286-4113. The company will deploy a newer, compatible device in place of HomePoint.

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!

Tagged with: Industry News News

Security Is Our Business, Too

For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Commercial Integrator + Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add to your bottom line.

A FREE subscription to the top resource for security and integration industry will prove to be invaluable.

Subscribe Today!

Get Our Newsletters