COPS Monitoring Delivers 12.4-Second Response Times During Hurricane Matthew

COPS credits its dedicated staff for the decreased response times.

Williamstown, NJ – After Hurricane Matthew devastated the Caribbean and made its way to the Florida coast, COPS Monitoring enacted an emergency preparedness plan that began over a decade ago.

The company says it outperformed its 13.9-second benchmark by delivering a 12.4-second average response time to all high priority alarms. This was achieved thanks to the help of its dedicated employees.

“As Hurricane Matthew approached, we were planning to minimize our staff in Boca Raton to just a few essential technical support members and increase staff at our other four load-sharing locations so our employees in South Florida could take care of their homes and families,” says Jim McMullen, President & COO of COPS Monitoring. “However, after ensuring their families were safe, several dispatchers committed to working through the storm to help protect our dealers and their subscribers.”

COPS load sharing network and distributed staffing model ensures alarms are handled by the first available qualified dispatcher in any of its networked central stations. This flexibility allows them to maintain a high service level even if one of their five central stations were to temporarily close.

“When your home, business, or family is threatened with something as dangerous as a hurricane, the last thing on most people’s mind is alarm response times,” says McMullen. “However, you never know when someone is facing a real fire, burglary, medical, or other type of emergency situation. Our job is to work as quickly as possible to provide the response they need wherever they are located, regardless of any challenges we may be facing as their monitoring company.

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!

About the Author


Steven A. Karantzoulidis is the Web Editor for Security Sales & Integration. He graduated from the University of Massachusetts Amherst with a degree in Communication and has a background in Film, A/V and Social Media.

Security Is Our Business, Too

For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Commercial Integrator + Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add to your bottom line.

A FREE subscription to the top resource for security and integration industry will prove to be invaluable.

Subscribe Today!

Get Our Newsletters