CSAA Offers Online Central Station Operator Training
VIENNA, Va.
The Central Station Alarm Association (CSAA) has reached an agreement with the Security Industry Association (SIA) to develop a web-based, online central station operator training program.
The program will consist of eight modules and will be based upon the SIA/APCO “Train the Trainer” course. It is expected that the first module will be available in the summer of 2002. Some of the modules include the role of an operator, standard operating procedures, and potential problems and solutions.
CSAA says the objective of the program is to provide a standardized and uniform vehicle for central station operator training in order to raise the standards of the entire industry. “These courses will have sophisticated audio-visual components, as well as testing and certificate,” explains Stephen Doyle, executive vice president of CSAA. “This project was several years in the development stage and will be available to all central stations, but with a significant discount for CSAA members.”
SIA is providing the initial courseware development investment; subsequent fees for the courses will enable CSAA to continually upgrade existing courses and create new ones.
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!
Related Content
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!
