CSAA Makes Name Change: The Monitoring Association

The association says the name change reflects an adjustment in mission and focus necessitated by growth and changes in the alarm monitoring industry.

VIENNA, Va. – Central Station Alarm Association (CSAA) is retiring its 67-year-old moniker for a new title: The Monitoring Association (TMA).

The name change reflects an adjustment in mission and focus necessitated by growth and changes in the alarm monitoring industry, according to a news release. In a letter to the CSAA membership, President Pam Petrow notes:

“Our new name reflects our renewed commitment to our mission: to advance the professional monitoring industry through education, advocacy and public safety relationships. It also emphasizes our long range goals to grow the association beyond our traditional services to embrace the opportunities of our changing industry.”

She adds the new name’s meaning “will be reflected in all future initiatives of the association.”

“Monitoring life-safety events in the traditional central station model remains our core business,” says CSAA Executive Director Jay Hauhn. “That will not change. However, our demographics surveys show that members increasingly monitor more than traditional fire and burglar alarms – they monitor medical devices, access control and other non-emergency but meaningful events. Our new name allows room for the association to encompass all the areas our members are beginning to monitor and any into which they may move in the future.”


ICYMI: CSAA Embracing Changing Monitoring Industry


The association’s new name was chosen by members at the June 2016 general membership meeting in Fort Worth, Texas. That vote was the result of more than a year’s work by leaders and members of the association, who found that members were quickly expanding into monitoring beyond security systems, and that the use of the term “monitoring center” was growing as a result.

“The term ‘central station’ no longer has wide recognition outside of our industry,” says CSAA Vice President of Marketing and Communications Elizabeth Lasko. “Our new name will facilitate our efforts to educate the public about the critical role TMA members play in public safety.”

This is the second time the organization’s name has been changed since incorporation in 1950 as the Central Station Electrical Protection Association. It was changed to CSAA in 1989.

“Our new name change reflects our evolving association,” says Shannon Woodman, COO of Washington Alarm and a member of the TMA Executive Committee. “Under Pam’s and Jay’s leadership, our association has made many positive changes that will help ensure we continue to grow into the future. Many of our members are monitoring much more than security alarms and fire alarms. Along with the name change, we will be looking to expand our membership to companies who are monitoring things such as GPS monitoring, process event monitoring and network monitoring.”

TMA’s website can be reached at www.tma.us. (The association also owns the domains www.tmaweb.org and www.themonitoringassociation.org.) Member ID numbers and login information for the website will not change. TMA staff will use the email suffix “@tma.us.” All emails to the previous “@csaaintl.org” address will be forwarded.

Association programs including Five Diamond, Excellence Awards, Online Training, and the Annual Meeting and Fall Operations Management Seminar are also undergoing rebranding and will be re-launched under the new name.

“Times change, and successful organizations need to change with them,” says Bud Wulforst, a past president (2007-2009) of the association. “The transition to the name The Monitoring Association reflects our willingness to understand and address the evolving realities of our industry.”

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