Customer Complaints Force Pinnacle to Reform Business Practices

PALM BEACH, Fla.Pinnacle Security has settled a claim with the Florida Attorney General’s Office after consumers complained that the door-to-door sales company misled them, according to The Palm Beach Post.

State officials reviewed about 335 complaints, primarily made by senior citizens against Pinnacle’s high-pressure sales practices, reports South Florida Sun Sentinel. Consumers stated that Pinnacle falsely told them that the company represented other security operations or claimed that those companies were being taken over by Pinnacle.

Additionally, customers said the company overcharged them when they attempted to cancel their contracts and failed to replace or repair broken equipment.

As a result of the settlement, Pinnacle will compensate clients it misled or overcharged. The company will also donate $25,000 to Seniors vs. Crime, a nonprofit organization dedicated to educating and protecting Florida’s senior citizens, and pay $100,000 for investigative fees and costs.

Pinnacle has also agreed to remodel its business practices, including giving customers aged 70 or older 30 days to cancel their contracts instead of three days.


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