Diebold Associates Earn Advanced Operator Training Certification
NORTH CANTON, Ohio
Diebold Inc. announces all of its U.S. Event Monitoring Center (EMC) associates have earned an Advanced Operator Online Training Course certification through the Central Station Alarm Association (CSAA).
The CSAA curriculum, an extension of the Level 1 course, includes topics on dealing with difficult customer situations, enhanced customer service skills, specialty alarms, receiver formats, communications paths and managing false dispatches. CSAA recommends operators have at least five years of security monitoring experience and pass the Level 1 course before taking the advanced training. Topics covered in the Level 1 course are related to understanding the environment for dispatch training.
Diebold’s Mark Burnett, EMC manager, was chosen to assist with the development of the advanced operator training certification standards. The certification committee spent more than a year developing the course and standards. The course was released earlier this month.
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!