The Central Station Alarm Association (CSAA) has awarded its Five Diamond certification to video surveillance solutions provider eCamSecure, a division of CPS Security & Communications Group.
eCamSecure operators completed CSAA’s online operator training course that teaches effective communication with central station customers in law enforcement, fire and emergency services communications centers.
In order to achieve the certification, eCamSecure operators had to demonstrate their proficiency in alarm verification and false alarm reduction. They also had to show adequate communications with public service answering points, such as the 911 dispatch centers; knowledge of electronic communications equipment, including radio; an understanding of the codes and standards of Underwriters Laboratories (UL), Factory Mutual (FM) and the National Fire Protection Association (NFPA).
