LOS ANGELES — Remote guarding solutions provider Elite Interactive Solutions, which uses proprietary intelligence and integration in its crime prevention efforts, today announces the company and its many California customers safely made it through the recent Los Angeles wildfires.
With its headquarters and security operations command center (SOCC) in the heart of downtown Los Angeles, Elite “remained on high alert for its operations, personnel and their families, and its many local clients during the unprecedented fire tragedy,” according to the company announcement.
“Fortunately, our operations were not affected in any way,” says Elite security director Noel Delgado. “Our remote location was secure, and our team was able to remote monitor all properties with no interruption.
“Our [emergency action plan] protocol was on standby if anything should arise but ultimately it was not implemented,” he says.
How Elite Interactive Staff Helped During L.A. Wildfires
While some members of Elite’s executive team suffered devastating property losses in the wildfires, leadership “never wavered ensuring all the logistical, technological and psychological attention and support that staff and customers needed under the extraordinary circumstances was provided,” according to the company announcement.
“Preparedness, experience, expertise, execution and ongoing communications paid off to help Elite’s clients emerge relatively unscathed,” the announcement says.
“Elite reached out personally to clients in the designated fire zones and nearby areas by email distribution. We advised them that we would support any additional monitoring that they may need,” says Delgado. “No monitored sites were affected, although one client’s property came close.
“Our team immediately contacted her as SOCC operators were tracking the fire zones. Our client immediately contacted her staff and had her cars and belongings moved from the property. At the same time, our remote guarding remained online to prevent any looting on client properties,” he says.
Exceeding UL central station requirements, Elite’s subterranean SOCC and infrastructure has been designed to withstand practically any calamity or unexpected situation.
Located in a building that can withstand an 8.9 earthquake, the facility’s power supply is backed up by five diesel generators that can allow operations to be maintained for three months. The building is also home to the largest vault in the Western and fortified with advanced security.
Along with these building redundancies, Elite Interactive Solutions also has an Emergency Action Protocol (EAP) if the building shuts down due to unforeseen circumstances.
Ready for Anything
Elite Interactive constantly tracks all major emergencies across the nation to ensure client safety and property security. Thus, the SOCC keeps a close watch on news, social media and emergency applications that alert to situations like active shooters or other mass notification as well as natural threats.
SOCC personnel undergo a training curriculum that includes emergency protocols for incidents including earthquake, fire, bomb threat, active shooter, medical emergency, short-/long-term power loss, explosion or civil disturbance.
Should the need arise, Elite’s team is equipped with laptops to remotely monitor from anywhere.
“Unexpected circumstances can arise at any given moment. Being ready and always staying ready to implement emergency actions is key,” says Delgado. “Training is crucial and tracking rapidly evolving events will make sure our clients and their assets are secured.”