DES PLAINES, Ill. – Third-party central station alarm monitoring company Emergency24 recently announced a groundbreaking partnership with emergency communications platform Intrado Life & Safety, Inc.
Emergency24 now integrates with Intrado’s Emergency Data Broker alarm solution, digitally connecting alarm events directly to more than 600 911 centers across the United States, according to the joint announcement.
This strategic collaboration “marks a significant leap forward in emergency response efficiency,” the announcement says.
“By leveraging Intrado’s Emergency Data Broker platform, Emergency24 can now transmit alarm data to public safety answering points (PSAPs) in as little as 15 to 30 seconds – a dramatic improvement over the industry’s average 2.5-minute dispatch time via traditional phone calls,” according to the joint announcement.
This digital dispatch process “not only expedites emergency response but also reduces the potential for errors caused by miscommunication during voice calls,” the announcement says.
Why Emergency24 Partnered with Intrado
“Emergency24 has always led the way in dispatch response times, and our partnership with Intrado takes that commitment to the next level,” says Steve Mayer, vice president at Emergency24, in the joint announcement. “This is a win for subscribers, alarm companies, 911 centers, and first responders. The faster we can verify and transmit critical alarm data, the faster first responders can act-and that’s better for everyone involved.”
The rollout began in Seminole County, Fla., and is expanding this month to Waukesha County, Wisc., and the Cook County Sheriff’s jurisdiction in Illinois. Emergency24 will continue to expand digital dispatch coverage throughout 2025, bringing Intrado’s EDB solution to additional jurisdictions nationwide.
This partnership “underscores Emergency24’s ongoing investment in advanced digital dispatch strategies, further enhancing its reputation as an industry innovator,” according to the joint announcement. The integration with Intrado’s EDB platform “builds on Emergency24’s tradition of technological leadership and positions the company – and its alarm dealer partners – at the forefront of next-generation emergency response.”
