DALLAS — The Electronic Security Association (ESA) National Training School (NTS) has released a new set of courses to help installing security contractors gain and increase soft skills, such as conflict resolution, time management and others.
Strong time management, goal setting and conflict resolution capabilities are just some of the soft skill sets that are difficult to measure but serve as the glue that keeps an effective team producing.
With requests fielded from electronic security and life-safety professionals to develop and nurture these soft skills in the industry, ESA’s NTS is presenting 10 new Workplace Essentials courses designed to meet demand.
These Continuing Education (CE) courses offer 19 hours of total training that teach employees how to enhance their interpersonal skills and personal effectiveness in a variety of ways. The course topics include:
- Customer Support – 2 hrs
- Civility in the Workplace – 3 hrs
- Creative Problem Solving – 2 hrs
- Time Management – 2 hrs
- Conflict Resolution – 2 hrs
- Diversity in the Workplace – 2 hrs
- Goal Setting and Getting Things Done – 1 hr
- Handling a Difficult Customer – 2 hrs
- Harassment in the Workplace – 2 hrs
- Violence in the Workplace – 1 hr
NTS has identified libraries of soft skills courses with a focus on delegation, discipline, communication and good workplace habits. Professionals armed with strong workplace essentials skill sets are better equipped to establish processes that ensure productivity.
The NTS is a leading provider of classroom training, online courses and certifications for the evolving electronic security and life-safety industry. Because NTS courses are developed by industry professionals with in-depth experience in security integration, courses focus on practical skills and knowledge relevant to the required jobs and tasks in a subject area. The courses are geared to help employees earn CE credits needed for licensure, certification renewals and develop new skills.
ESA’s NTS has helped the electronic security industry get licensed, certified, and trained for the last 30 years. To view all available CE training courses, go here.
