LOUISVILLE, Ky. — The CMOOR Group, which focuses on eLearning and compliance solutions for the physical security, fire protection and life safety industries, recently announced its artificial intelligence-powered field support platform, FieldResolve, now houses more than 40,000 documents from 36 manufacturers.
This milestone makes FieldResolve “the most comprehensive technical knowledge base available to security and fire professionals,” according to the CMOOR Group announcement.
With this expansion, projects built inside FieldResolve “can now encompass virtually any security or fire product an integrator or dealer works with, from access control panels and intrusion detection systems to fire alarm controllers, video surveillance equipment and beyond,” the announcement says.
Technicians “can mirror the full, multi-manufacturer complexity of a real installation and get fast, accurate answers across every product on that job,” according to the company announcement.
How Does FieldResolve Help Integrators in the Field?
“Real-world security integration is never single-manufacturer,” says Connie Moorhead, CEO and founder of The CMOOR Group, in the company announcement. “A field technician walks into a job and faces Johnson Controls panels, Bosch detectors, Avigilon cameras and Kidde Commercial fire systems, all in the same building. FieldResolve was built for that reality.”
“Multi-manufacturer environments are the norm, and among the most challenging scenarios a security technician can face,” according to the company announcement. “When a system fault occurs, determining whether the problem originates with the panel, a device, the wiring or an integration between two different manufacturers requires deep cross-product troubleshooting knowledge that most technicians carry only through years of experience.
“FieldResolve changes that equation. The platform’s technical knowledge base spans products from Honeywell, Bosch, DMP and dozens of additional manufacturers, giving security and fire technicians a single resource that reflects the full scope of what they actually install,” the announcement says.
“By creating a project in FieldResolve that mirrors an actual installation, including all manufacturers present on the job, technicians can ask questions in plain language and receive precise, sourced answers drawn from that knowledge base,” according to the company announcement.
“For security and fire integrators managing large, complex installations, including schools, hospitals, high-rise buildings or enterprise campuses, the ability to perform multi-manufacturer troubleshooting from a single platform represents a significant operational advantage,” the announcement says. “Shorter service call resolution times protect both the customer relationship and the company’s bottom line.”
How Does FieldResolve Handle Data?
FieldResolve is “also differentiated by how it handles data,” according to the company announcement. All queries and results are end-to-end encrypted, meaning “none of its data ever feeds into the broader large language model (LLM).”
“Information entered into FieldResolve remains secure and will never find its way to the internet at large, making it one of the few AI field technician support platforms built with enterprise-grade data privacy at its core,” the announcement says.
The 40,000-document, 36-manufacturer milestone “reflects The CMOOR Group’s ongoing commitment to building FieldResolve as a true field-ready platform, not a document search tool, but an intelligent technical partner that understands the life safety systems professionals install and service every day,” according to the company announcement.
