IRVING, Texas — The National Systems Contractors Association (NSCA) announced the five recipients of the 2025 Excellence in Business Awards at the 27th annual Business & Leadership Conference (BLC), celebrating the top security and AV member companies for their standout performances in the past 12 months.
The 2025 Excellence in Business winners are:
- Business Performance: PTG, Wixom, Mich.
- Customer Experience: Solutionz, Inc, Pacific Palisades, Calif.
- Differentiating Strategies: ECC, Lincoln, Neb.
- Employee Engagement: Primary Systems, Old Bridge, N.J.
- Talent Development: Verrex, Mountainside, N.J.
“Despite the relentless challenges they face, integrators continue to demonstrate ingenuity as they navigate through turbulence and NSCA is constantly impressed,” says NSCA executive director Tom LeBlanc. “The nominations this year were filled with inspiring stories of resilience and flexibility. These companies exemplify what is possible in our industry.”
Learn more about each of the winning integration firms below.
ECC’s Nationwide Network Spurs Imperium’s Reach in Correctional Facilities
ECC, winner in the Differentiating Strategies category, established a nationwide network of security integrators. This network enables ECC to respond effectively to numerous requests from correctional facilities for Imperium, its intelligent correctional and jail control service.
By partnering with local integrators, Imperium can now reach correctional facilities across the country. This strategy not only supports local partners but also allows ECC to penetrate the correctional market more efficiently.
PTG Excels with Data-Driven Strategies for Cost Optimization and Profitability
PTG, winner in the Business Performance category, made strategic adjustments to improve business performance in key areas. One example includes a company-wide initiative to improve the accuracy of job costing and time billing to maintain financial health and profitability.
Using detailed dashboards and reporting tools to monitor job performance, PTG leaders can now make data-driven adjustments to optimize costs. This improvement has led to a steady reduction in expenses-to-revenue and also driven down net-payroll-to-revenue.
Solutionz, Inc. Transforms Customer Support to Elevate Satisfaction Scores
Solutionz, Inc., winner in the Customer Experience category, wanted to take action after it discovered inconsistent customer experiences and uneven help desk metrics. A revamp and reorganization of the customer support department, including new investments in people, processes and technologies, helps the company prioritize proactive communication, resolve support tickets faster, and establish more personalized support.
State-of-the-art technology supports intelligent ticketing, email, and call routing directly to dedicated customer success managers. As a result, client satisfaction scores have consistently increased for Solutionz Inc.
Primary Systems Leads with Employee Engagement Through Training, Values and Community-Building
Primary Systems, winner in the Employee Engagement category, adopted meaningful practices to promote ongoing employee engagement as it acquires distribution territory and adds to its workforce. These practices include leadership development training for the executive team, as well as members of its sales, operations, clinical, IT and accounting departments.
It also involves a new mission, vision and set of values for the company to follow. By establishing an annual town hall meeting, all employees now hear directly from the company president, COO, CFO and VP of sales regarding progress and updates.
Primary Systems also demonstrates its commitment to fostering community among employees through a variety of social events: company picnics, weekend outings, chili cook-offs, donation drives and holiday parties.
Verrex Elevates Talent Development with Mentorship, Training and Career Growth Initiatives
Verrex, winner in the Talent Development category, is focused on onboarding new employees and developing “A players” through training and career development. From a mentorship program for new hires to establishing a new process for annual reviews, the company has taken critical steps to mitigate attrition.
Verrex helps each employee set goals for the next year, including training and career development goals. The training goals ensure that employees are on top of the industry and knowledgeable when working with clients, peers, and coworkers. Career goals help employees understand their path for moving forward within the organization.
