GE Security has expanded its engineering and customer support teams in response to increased demand for its security automation software MASterMind.
The staffing additions will include eight engineering positions, as well as six customer support positions. The staffing increase, along with a recent strategic realignment of MASterMind’s offering, will help ensure customers receive a high level of customer service. The new team of engineers will drive the future development of MASterMind. The software development, quality testing and ready-to-serve processes will be the areas of focus for these additional staff resources.“Customer satisfaction is our top priority,” says Jim Paulson, general manager for intrusion products, GE Security. “The decision to increase our staff is a direct response to feedback from our customers so we can address their concerns and needs. The new talent will enable GE Security to complement the already broad array of tools in the MASterMind offering with new capabilities to help streamline customer operations.”Technicians, project managers, implementation specialists and trainers who will drive project delivery and customer responsiveness, will further supplement the MASterMind support staff. A number of these new employees will be bilingual in Spanish, Chinese and other languages, enabling improved communication with a growing international customer base.
MASterMind is an open source platform that offers standard connections to a wide range of video, intrusion and access control systems; it is also used to manage many back-office applications including accounting, billing, lead tracking, and service and installation scheduling.
