Hanwha Techwin Announces Opening of U.S.-Based Repair and Parts Center
The Hanwha Total Care Center is said to give greater control over the repair and parts replacement processes, enabling Hanwha to deliver the highest levels of service.
TEANECK, N.J. — Hanwha Techwin announces the opening of its new Hanwha Total Care Center (HTCC). Located near the company’s New Jersey headquarters, the 10,000 square-foot space will now handle “Advanced Replacement and Repair Services” for Hanwha products across North and Latin America and receive return units from partners.
The HTCC is fully owned and managed directly by Hanwha Techwin, the company says it gives greater control over the repair and parts replacement processes, and enabling it to deliver the highest levels of service.
“Our goal is to minimize any downtime due to product issues or parts requests as much as possible,” says C.H. Ha, president at Hanwha Techwin America. “With this new repair and service center, we can provide even more timely and comprehensive support to our customers and partners regardless of their location.”
The new center will also support many of the company’s repair centers and sales offices in other regions throughout the Americas. The new center will also play a key role in the overall improvement of Hanwha product quality and performance by providing feedback on product repairs to engineering and manufacturing teams, according to the company.
The Hanwha Total Care Center is located at 100 West Forest Ave, Suite H, Englewood, N.J. 07631.
The opening of the HTCC comes several months after the company opened its Hanwha Innovation and Technology Experience (HITE) at its New Jersey headquarters.
The 5,000 square-foot space highlights the company’s newest products and solutions for security and surveillance applications, all showcased through interactive demonstrations, videos, training sessions, certification classes and presentations.
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