How to Build More RMR by Protecting Lone Workers

Dealers/integrators can partner with an advanced central station to alleviate isolated worker dangers.

The Need
Isolated or lone workers have always been particularly vulnerable to the criminal element as well as a varying degree of hazards depending on the nature of the work or task and the given environment. Some examples include closing retail establishments at the end of the day, convenience stores or gas stations, parking structures, remotely located kiosks, real estate agents, utility meter readers, technicians, land surveyors night watchmen, etc. Such risky positions have only become more commonplace in recent years as staff reductions due to cutbacks or automation have led to more situations where employees are left on their own. 

The Technologies
As those factors have led to a rise in the frequency of workers being isolated, fortunately security technology has advanced substantially to mitigate the risks, threats, hazards and dangers. Solutions and services such as remote video monitoring, video escort, GPS tracking, personal emergency response systems (PERS), panic/duress buttons, smartphone-based mobile PERS (mPERS) and smartphone-based mobile SOS apps sold specifically as “SOS reporters” are all examples of technologies utilized to enhance peace of mind and security for individuals and groups that work night or overnight shifts or walk alone to vehicles.

The Solutions
Technologies such as remote video, cellular communication and location-based services via GPS are examples of solutions that can be deployed individually or collectively to provide valuable safety for those who are exposed to threats be they manmade or forces of nature. An option can be as simple as a remote mPERS watch or pendant where a lone person is not only able to access assistance but their location is communicated to a central station monitoring station staffed by professional operators as well. Taking this scenario further, the solution could be integrated with a campus or structure that also has video, allowing a trained monitoring professional within the central station to watch live video of the person as they walk or travel through a monitored area.

The Opportunity
These end-user needs and array of solution possibilities means the lone worker application is an area rife with opportunities for installing security dealers and integrators. Providers can offer and deliver solutions that enhance security and help ensure the safety of workers in a dramatic way that makes dealers/integrators come across as heroes to the owners and operators of those organizations. All the while, those dealers/integrators are building their portfolios and generating new, additional streams of recurring monthly revenue (RMR).

The Partner
The key to success for dealers/integrators looking to serve the needs of end users with lone worker applications is finding, vetting and partnering with the right professional central monitoring station. This means establishing a relationship with a monitoring provider that is technologically advanced with the proper automation, telephony integration, remote video capabilities, location-based services, and highly trained and skilled operators. The wholesale central station of choice ought to be forward-thinking and well equipped with a strong technology infrastructure and the expertise to guide dealers/integrators on how all the technologies integrate and relate to a variety of applications. The end customer then becomes a happy beneficiary, and the solutions providers enjoy a healthy profit.

Click here to learn how Rapid Response can help with your security technology needs.

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