The International Dispatch Center (IDC) has executed a Memorandum of Understanding (MOU) with AerComTec Int’l Inc. of Aiken, S.C., to provide global positioning system (GPS) and location-based monitoring services to AerComTec’s AerTrax Systems to customers in all 50 states, Canada and Mexico. IDC’s operators are now available to assist AerTrax Systems customers 24 hours a day, seven days a week. As a result, AerComTec can now offer enhanced features, such as hands-free, two-way voice response, to some alarms. “Everyone here is most appreciative of the huge investment that IDC has made to support AerTrax in the manner that our customers expect,” says Fred Wright, COO of AerComTec. “Our technology can only do so much; the steady hand of highly trained and experienced IDC personnel will now permit us to offer greatly enhanced services to our current and future customers, some of whom are responsible for hundreds of millions of dollars worth of assets deployed across multiple states.” This platform, also known as telematics, also means that AerComTec can expand its services into specialized fleets, such as taxis, school buses and trailers. IDC’s monitoring services will enhance their ability to aid in the recovery of stolen vehicles and cargo as well.
