Interface to Share Best Practices to Secure Mall-Based Retailers

The panel discussion will focus on the importance of people, processes, and technology to ensure security and safety for employees and customers at malls.

ST. LOUIS, Mo. – Interface Systems will join forces with Helzberg Diamonds, Signet Jewelers, and Brookfield Properties to conduct an educational session titled, “Securing Mall-Based Retailers – Best Practices & Partnerships” at the upcoming RILA Retail Asset Protection Conference in Aurora, Colorado.

The panelists for the session include:

  • Tim Lapinski – divisional vice president, Helzberg Diamonds
  • Chris Hackler – vice president, global asset protection, Signet Jewelers
  • Dan Ryan – senior vice president, Brookfield Properties
  • Matt Smitheman – senior security consultant, Interface Systems

The discussion will focus on the importance of people, processes, and technology to ensure security and safety for employees and customers at malls.

The panel will cover various aspects of mall security such as employee training, emergency public address announcements for active threats, tenant emergency response plans, next-generation security technologies such as interactive remote video monitoring, and more. In addition, the session’s speakers will discuss the role of mall owners, their responsibilities for communal spaces, and how they can build on-site relationships without overstepping into retailers’ programs.

Smitheman is a veteran in the remote video monitoring industry and served as the SVP of operations at Westec, which was acquired by Interface in 2012. At Interface, Matt advises customers across diverse industry segments on their comprehensive security strategies and was responsible for rolling out leading-edge monitoring and personal protection solutions.


Matt Smitheman, Interface Systems

“With the rise in mall crime such as grab-and-go, smash-and-grab, ORC (Organized Retail Crime), and mall shootings, retailers and mall property managers are looking for innovative solutions to help them bridge technology and communications silos between key stakeholders,” says Smitheman.

The session is scheduled on May 1, 2023, from 2:45 p.m. to 3:30 p.m. at the Gaylord Rockies Resort and Convention Center in Aurora. For more information about the event produced by the Retail Industry Leaders Association, visit the RILA website.

During the RILA conference, Interface (booth #504) will also conduct live demos of its interactive video monitoring solutions with live voice downs from its iSOC (interactive Security Operations Center) in Plano, Tex. The company will also showcase its suite of business intelligence solutions that deliver actionable insights on customer behavior and prevent loss, as well as its retail network-in-a-box solution that delivers streamlined and secure connectivity to retail locations.

“Interface Systems recognizes the need for a holistic approach to mall security and safety,” the company states, “and is putting in place initiatives and technologies to help bring together retailers, mall property owners, and security system integrators to cohesively discuss strategies and best practices.”


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