Majority of Businesses Look to Video Surveillance to Improve Operations

A new survey by Eagle Eye Networks finds that many companies seek to use CCTV to enhance customer service and manage general employee productivity.

AUSTIN, Texas – More than two-thirds of companies plan to expand their use of video surveillance beyond security and into operations improvement, according to a new survey sponsored by Eagle Eye Networks, a provider of cloud-based video management system (VMS) products based here. 

The first annual report covers the results of multiple 250-500 respondent surveys of video surveillance and IT professionals. The survey topics spanned targeted use of video surveillance systems, cloud video surveillance, plus the role of IT departments and their view of video surveillance system vulnerability.

“More than two-thirds of companies now plan to expand their use of video surveillance systems beyond security and into operations improvement,” says Dean Drako, president and CEO of Eagle Eye Networks. “Additionally, there is a deepening involvement of their IT personnel in many aspects of video surveillance activities.”

Among the report’s findings: 

• Business Plans for Video Surveillance – Among the 500 respondents surveyed on their video surveillance systems usage plans, 68% indicated they were targeting using surveillance for business operations improvement. That number is more than twice as many than plan to continue using video surveillance exclusively for protection purposes.

• Cloud-based Video Surveillance – Two-thirds of the 250 survey respondents surveyed cited their company’s ideal preference for the location of their video recording wanted at least some cloud video recording. The largest group, 44%, wanted a mix of both cloud and on-site recording. Only 35% exclusively prefer on-site video recording.

• Hurdles to Cloud-managed Video Surveillance System Deployment – 79% of respondents reported at least one hurdle to cloud-managed video surveillance. The top two hurdles cited were cloud security (45%) and high bandwidth usage (41%). The second tier concerns were system reliability, the expected transition effort, and incompatibility with existing cameras.

• Portion of IT Professionals Involved in Video Surveillance – As of April 2014, 58% of IT professionals are now involved in video surveillance in some way. This grew from 49% of IT professionals that said they were involved in video surveillance six months ago (October 2013). It is unclear whether incidents with the HeartBleed virus vulnerability and open ports to video surveillance system have been factors in the increase.

The full survey results are available here.

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