Milestone Care is a complete suite of operational maintenance and support services developed to minimize risk and downtime, thereby reducing support costs. The suite offers a tiered choice of technical services, including direct assistance in deployment and daily operations, and resolving issues in the video infrastructure.
Milestone Care is supplementary to the support that customers already receive today from the trained and highly skilled Milestone reseller network. Partners and customers can choose to leverage Milestone Care for a more complete and flexible support package. The Milestone Care portal is designed to offer a range of service from 100% credit value on the software to a designated account manager, depending on the service tier.
The Milestone Care offering consists of four different levels – Milestone Care; Milestone Care Plus; Milestone Care Premium; Milestone Care Elite
All Milestone product and service offerings are sold exclusively through Milestone Partners, empowering them to provide just the right solution for each customer, with the expert support service levels they need most, when they need them. The Milestone Care service organization can draw from all the global resources of Milestone Systems, delivering locally.
