Monitronics, RFI Security Renew CSAA Certification
Monitronics Int’l of Dallas and RFI Security of San Jose, Calif., have renewed their Central Station Alarm Association (CSAA) Five Diamond Certification.
The certification testifies the company’s central station operators have achieved proficiency and the necessary qualifications by passing the CSAA Central Station On-Line Operator Training course. All phases of central station communications with customers, law enforcement, fire and emergency services communications centers are covered in the course.
In order to achieve Five Diamond Certification, every operator must pass the course, as well as demonstrate proficiency in alarm verification, communications with emergency centers, show knowledge of electronic communications equipment, and be proficient in the area of emergency preparedness. Operators must also understand the codes and standards of organizations such as Underwriters Laboratories (UL), Factory Mutual (FM), and the National Fire Protection Association (NFPA).
There are about 2,700 central stations in the United States, which communicate and interact with law enforcement, fire and emergency services agencies. Fewer than 100 central stations in this group have achieved the Five Diamond Certified status.
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!
Related Content
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Commercial Integrator + Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add to your bottom line.
A FREE subscription to the top resource for security and integration industry will prove to be invaluable.
