Monitronics, Alarm.com Extend Partnership to Supply Smart Home Technology, Security Services
Monitronics is ‘committed to giving our customers and dealers the best technology options available.’
Monitronics International, a residential security provider, and Alarm.com, a platform for smart home and connected security technology, announced on Wednesday they have extended their technology partnership. Alarm.com will continue to be the primary supplier of smart home technology and connected security services to Monitronics and its more than 600 authorized dealers.
Monitronics says it chose Alarm.com for its market leadership, advanced technology, proven cloud services and robust Partner Services platform. With first-to-market technology like VoLTE-based two-way voice capabilities, an extensive smart home ecosystem, millions of residential and business subscribers and over 25 million connected devices, Monitronics says Alarm.com offers unmatched scale, technological leadership and reliability.
“We are committed to giving our customers and dealers the best technology options available and our renewed partnership with Alarm.com positions us to continue to capitalize on the rapidly growing smart home and home automation services category,” said Bruce Mungiguerra, senior vice president of operations for Monitronics. “Alarm.com’s partner services are also key to efficiently supporting and managing accounts across our dealer programs, and help deliver the exceptional customer experience that is so important to our business.”
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Built for security dealers, Alarm.com’s Partner Services Platform provides comprehensive customer acquisition programs, streamlined installation apps, remote troubleshooting and support capability, as well as strategic insights into business performance to enhance retention through ongoing customer lifecycle management.
Steve Trundle, Alarm.com’s president and CEO said, “We place great value on our long-term strategic partnership with Monitronics and we are excited to reaffirm our commitment going forward so that we can each provide great services to the leading independent security dealers in North America. We believe combining our leading smart home technology with Monitronics’ highly scalable operating platform will provide each company with a great opportunity to continue to expand adoption of smart home capabilities.”
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