The National Burglar & Fire Alarm Association (NBFAA), Tri-Ed and The Summit Group have joined to offer comprehensive business training. Courses will be “focused on realistic, yet powerful, solutions to real-life situations for owners, sales managers, customer service representatives and installers,” according to the joint announcement.
The first session will be offered Sept. 17 at Tri-Ed’s Boston branch, located at 392 University Avenue in Westwood, Mass.
Alarm dealers and systems integrators are also eligible for sessions to be held in Milford, Conn., Sept. 19; Garden Grove, Calif., Oct. 2; and Dallas, Oct. 16. All sessions will take place at Tri-Ed’s branch offices in those cities.
The one-day training is divided into three main components – leadership, sales and customer service – all of which will be certified by NBFAA’s National Training School (NTS) for continuing education units (CEU).
The leadership training course, worth .3 NTS CEUs, will provide practical solutions to increase a company’s bottom line and streamline processes. The sales training portion, worth .3 NTS CEUs, aims to increase results for sales and business development professionals, and the customer service training section, worth .1 NTS CEU, seeks to increase customer satisfaction, loyalty and growth.
In addition to the benefits this training will deliver, Tri-Ed is also giving special discounts on product purchases to all dealers who attend the class.
To register for a session, visit www.alarm.org. For more information on the training, visit www.tri-ed.com, www.alarm.org or www.summitsg.com.
