NICE Systems, provider of video surveillance, performance management and interaction analytics solutions for the enterprise and public safety and security markets, announces that Lending.com, a financial services company, has selected NICE Perform’s advanced interaction analytics with VoIP to enhance the company’s insight into customer and market dynamics, improve competitiveness, and drive performance.
Lending.com technology allows customers to choose real-time solutions that are “custom fit” for their financial situations. Using NICE’s interaction analytics solution, Lending.com will be able to analyze interactions companywide to identify trends, anticipate opportunities and adjust processes to meet customer focused business priorities.
NICE Perform interaction analytics is an enterprise-class offering that is powered by a multidimensional solution and incorporates the broadest range of speech technologies and applications.
