CEDAR KNOLLS, N.J.— OneTel Security, in partnership with TouchTone Communications, has announced the launch of its new real-time SMS mobile messaging services.
The newly announced collaboration provides Rich Communications Services (RCS) where available that are tailored specifically for the alarm, life safety, and security industries.
“Our partners, such as OneTel, need communication tools they can depend on,” says Pino Bio, president of TouchTone Communications. “This SMS solution was built with their needs in mind—fast, secure, and always on. Combined with our nationwide reroute voice solutions, Control Center call control software and Branded Calling ID (BCID), TouchTone is delivering even greater control and flexibility to manage communications and boost customer engagement.”
OneTel Alliance with TouchTone Communications Delivers Vital Communication Capabilities
Engineered for mission-critical applications, this solution enables secure, interactive, and compliance-ready A2P (application-to-person) messaging to support alerts, monitoring, and emergency communications. The service seamlessly integrates with dispatch systems and monitoring platforms, significantly enhancing the speed and effectiveness of time-sensitive communications.
With RCS capabilities, both OneTel Security and TouchTone assert that customers can elevate their messaging experience through branded interactions—incorporating logos, names, colors, verified sender information, reply options, multimedia (images, audio, video)—and performance tracking such as delivery, read, and click-through metrics.
OneTel Security points out that SMS routes are optimized for mission-critical delivery, offering zero-hop routing and direct connections to over 800 telecom providers worldwide. These capabilities help to ensure high performance in message delivery speed, reliability, and engagement rates.
Through its collaboration with TouchTone Communications, OneTel Security emphasizes its commitment to delivering advanced, reliable communication tools purpose-built for critical industries.
“Both OneTel and TouchTone have a shared mission to support organizations where every second counts,” adds Sascha Kylau, vice president, sales and marketing at OneTel Security. “By integrating real-time SMS and RCS messaging into our communications suite, we’re equipping alarm, life safety, and security providers with the tools they need to ensure urgent messages are seen, understood, and acted upon without delay.”
Common industry use Cases include:
- Security alerts and emergency notifications
- Automated alarm and dispatch messaging
- Critical incident communications
- On-call and re-call staff alerts
- Payment reminders and confirmations
- Routine internal communications
- Promotions and customer engagement
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