Orange County, NC ECC Goes Live with TMA’s Automated Secure Alarm Protocol (ASAP)

A total of 146 ASAP protocol-enabled emergency communications centers nationwide now protect nearly 55 million people.
Published: August 1, 2024

McLEAN, Va. — The Orange County Emergency Services, Public Safety Communications Division became the 146th emergency communications center (ECC) in the United States and the 14th ECC in North Carolina to implement the Automated Secure Alarm Protocol (ASAP).

Launched in 2011 as a public-private partnership, The Monitoring Association’s ASAP service is “designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to emergency communication centers (ECCs),” according to the TMA announcement.

Why Orange County, N.C., Implemented ASAP Protocol

“The ASAP program provides our ECC with the most accurate and timely alarm notifications possible while reducing the workload of our public safety telecommunicators,” says Christopher H. Ward, division chief of public safety communications for Orange County Emergency Services.

“The implementation of ASAP provides significant benefits to our department, our partner public safety agencies, and the community we serve,” he says.

SSI Newsletter

Orange County’s ASAP initiative went live on July 22, 2024, with the following companies: Rapid Response Monitoring, Vector Security, Alert360, Securitas, Holmes Security, Brinks Home Security, Dynamark Monitoring, United Central Control, Protection One, Guardian Protection, National Monitoring Center, Johnson Controls (Tyco), Vivint, CPI Security, Wegmans Security, Affiliated Monitoring, ADT and Security Central.

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