PDQ Award Honors ADS’ Success in Reducing False Alarms
Alarm Detection Systems (ADS) has been awarded the 3rd Annual Police Dispatch Quality Award (PDQ) for excellence in minimizing false police dispatches in Elgin, Ill. The Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA) and Security Sales & Integration are sponsors of the award.
ADS will be formally recognized with a special plaque at SSI‘s SAMMY Awards gala to be held April 1 at 4:30 p.m. at the Venetian Hotel and Casino in Las Vegas. ADS and a local law enforcement representative will receive a hometown ceremony, and the company will share its best practices in an upcoming feature article in SSI.
“Alarm Detection Systems is exceptionally proactive, committed and thorough in its approach to reducing false dispatches,” says Scott Goldfine, who serves on the three-member judging committee and as editor-in-chief of Security Sales & Integration, one of the founders and organizers of the PDQ program. “For many years, the company has deployed a False Alarm Reduction Team that includes at least one full-time staffer. That dedication, along with the implementation and execution of a multitude of proven methods of cutting false dispatches, such as the use of CP-01 control panels and Enhanced Call Verification [ECV], has helped ADS keep its police dispatch rate at just .44 percent despite tremendous growth in the total number of accounts served.”
The UL-Listed and FM approved company began its efforts to reduce false alarms in 1992. In 2003, the company had nearly doubled in size and was experiencing nearly 50 false dispatches per day. By 2007, ADS increased its accounts by 15 percent, while reducing the average number of false alarms to 35 per day.
“The company also goes out of its way to reach out to and foster an amicable partnership with responding agencies. Amid very stiff competition this year in the PDQ program, ADS stood out and is extremely deserving of this prestigious honor,” says Goldfine. “It is our hope that others in the industry will look at ADS’ approach and incorporate what makes sense for them into their own false alarm reduction initiatives. That’s what PDQ is all about.”
SIAC, FARA and SSI launched the PDQ program to stem the false alarm problem by recognizing those installing and monitoring companies that follow established industry practices and collaborate with law enforcement to achieve the highest quality in police dispatch requests. Brink’s Home Security captured the inaugural award for 2006.
More details of the PDQ Award program will be featured in the March issue of SSI and subsequent feature later in the year.
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