Pro-Vigil Receives TMA Five Diamond Monitoring Center Designation

Pro-Vigil’s Five Diamond designation comes on the heels of its surveillance operations center being UL-certified.

Pro-Vigil Receives TMA Five Diamond Monitoring Center Designation

Photo courtesy of Pro-Vigil

SAN ANTONIO, Texas — AI-enabled remote video monitoring, management and crime deterrence solutions provider Pro-Vigil has received the prestigious “TMA Five Diamond Monitoring Center” designation from The Monitoring Association (TMA).

This comes just after its Pro-Vigil’s surveillance operations center (SOC) was certified by UL Solutions (UL).

“Pro-Vigil’s monitoring services are nothing without the skilled professionals, top-notch facilities, and AI-enabled software that serve as the foundation for our success,” says Ryan McElderry, Pro-Vigil’s vice president of operations, in the company announcement.

“This designation is further proof of our commitment to achieving excellence and solidifying the best security practices that few others in the industry can match,” he says.

The Five Diamond designation is granted annually to monitoring centers that satisfy all the requirements of the “five points of excellence”:

  1. Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices.
  2. Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL, and UL.
  3. Commitment to raising the industry standards through TMA membership and participation in its activities.
  4. Commitment to reducing false dispatches.
  5. Commitment to the highest levels of customer service.

Pro-Vigil “continues to demonstrate an exceptionally high degree of responsibility to its local community and customers through the investment of time, money and commitment to quality operator training,” according to the company announcement.

How Pro-Vigil Earned the Five Diamond Designation

To garner the Five Diamond designation, Pro-Vigil met the TMA’s criteria for:

  • Proficiency in the alarm confirmation process.
  • Proficiency in communications with Public Service Answering Points, such as the Emergency 911 centers.
  • Knowledge of electronic communications equipment, including cellular, radio, and internet communication systems.
  • An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association, and others.
  • Proficiency in the area of emergency preparedness under a wide scenario of possibilities.

“Our mission is to provide the highest level of accuracy and uninterrupted service for customers across the country through our comprehensive video surveillance solutions,” says Pro-Vigil Founder Jeremy White, in the company announcement.

“Being designated Five Diamond by The Monitoring Association speaks volumes to the care and attention to detail our monitoring professionals bring to their roles helping businesses remotely detect and deter crime around the clock,” he says. “This, combined with our UL certification, is like a one-two punch to criminals.”

There are approximately 2,700 monitoring centers in the United States that communicate and interact with police, fire and emergency services agencies. Of this group, fewer than 130 monitoring centers have achieved the Five Diamond designation.

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