Protection 1 Purchases 3,000 Residential Accounts

ROMEOVILLE, Ill.Protection 1 has purchased nearly 3,000 residential accounts from Provo, Utah-based ICON Home Security. Terms of the deal were not disclosed.

As ICON management looked to exit from the industry, an emphasis was placed on selecting a partner that would provide its customers with a high level of service, Protection 1 Chief Marketing & Customer Experience Officer Jamie Haenggi tells SSI.

“We believe that we are a great partner for midsized and small private alarm dealers that may be looking for an exit strategy from their existing business,” Haenggi says.

Protection 1 took over the ICON accounts on August 8. In addition to providing new yard signs, decals and special welcome offers, the company plans to contact each customer by telephone to answer any questions or concerns.

“Additionally, ICON customers received communication transmission services and other interactive services from Alarm.com. These services will continue under Protection 1,” Haenggi says.

She also notes the deal was strictly an account transaction; Protection 1 will not take on other ICON assets or employees.

This is the company’s second account acquisition this year. In February, Protection 1 purchased roughly 2,500 national accounts from Las Vegas-based Sting Alarm.

 

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