SAN JOSE, Calif. – RFI Communications & Security Systems, a member of Security-Net, will close its internal central station and outsource its monitoring services to wholesale provider Rapid Response Monitoring Services (RRMS).
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“As a business decision, there is no question we are doing what’s best for RFI and our customers. Rapid Response has a robust portfolio of features and services, which will benefit our customers immediately,” said CEO Dee Ann Harn.
RRMS operates redundant facilities in Syracuse, N.Y., and Corona, Calif., enabling RFI to provide monitoring services in all 50 states with mirrored reliability on both coasts.
Harn noted the company’s constant review of not just today’s market demands, but also future trends toward subscription services and mobile applications led to the decision to align with RRMS to leverage their platform of advanced technologies.
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“Rapid Response is excited to be entering into a relationship with RFI and the opportunity to deliver customized solutions for RFI’s customers. Both companies strive to be on the leading edge of technology and customer service and will absolutely complement each other,” said Morgan Hertel, vice president of operations, RRMS.
RFI, established in 1979, has offices in Sacramento, Calif., Los Angeles, Nevada and Washington.
