FRAMINGHAM, Mass. — S2 Security, an IP-based access control, video management and mobile security management systems company, announced expansion plans on Thursday for its pre-sale and post-sale product support.
Technical support functions including customer support, application engineering and training will be integrated and reinforced under new executive leadership to ensure customers are consistently able to access the appropriate resources they need to design, install and use S2 Security systems.
The product support team reports to John Culross, S2 Security’s newly appointed senior director of technical services. With more than 10 years of experience as a customer support manager, Culross is recognized for building high-performance teams, establishing processes and increasing operational efficiencies. His most recent position was director of customer support with ProcessUnity, and he served in the United States Marine Corps for 14 years.
“From our founding, customer support has been a core value,” said John L. Moss, CEO, S2 Security. “Our goal is to provide the best integrator and end user ownership experience in the industry. Growth in our customer base drives this expansion.”
