The annual Security Solutions Awards program celebrates manufacturers and vendors whose electronic security solutions have been proven in the field to meet security, safety or other organizational needs for end users.
So far in our 2025 Winner Spotlight series, we’ve celebrated Telguard, who earned the nod for fire and life safety, Resideo, who took home the honors in the home controls category, System Surveyor, which was honored for its excellence in security apps, and Haivision, this year’s winner for security monitoring.
Next up, we’ll shine the spotlight on the 2025 Security Solutions Award winner in the specialty category.
Who Won the 2025 Security Solutions Award in the Specialty Category?
Security Pros, a Midwest-based security systems integrator founded in 2009, aimed to elevate their offerings. Their mission is to deliver high-value, long-term service for their clients after system installation. Initially, their “reactive” maintenance plans involved responding to service requests as they came in from clients – usually after an incident had already occurred.
Then, the company transitioned to a “proactive” approach, performing manual camera checks, logging into each device, or visiting sites in person to verify functionality. As their customer base expanded nationwide into enterprise and multi-site accounts, this model became unsustainable.
Security Pros’ primary goals were to:
1. Increase Operational Efficiency: Automate the thousands of hours spent on manual camera view verification and system status checks while maintaining a high level of service across the board.
2. Enhance Customer Experience: Proactively identify and resolve issues before clients notice a problem, providing peace of mind and cultivating trust.
3. Scale Service Nationwide: Maintain consistent service standards for deployments regardless of security system size and geographic location.
4. Support Compliance & Auditing Requirements: Deliver documented proof of system performance metrics to meet regulations and/or contractual requirements.
5. Earn RMR: Offer a valuable service to clients while earning additional monthly revenue.
Security Pros needed a solution compatible with their diverse customer environments, which included systems from multiple manufacturers, large outdoor deployments in parks and public spaces, and enterprise installations with hundreds of security devices.
Parameters that Security Pros were seeking:
• Software-based solution that automatically detects and onboards new devices as customers expand their systems
• Timely alerts for security hardware needing maintenance
• Alert routing flexibility that integrates seamlessly with existing systems and workflows to enhance efficiency and reduce excessive notifications
• Unified view for all security devices across an organization
• Revenue-generating product to bundle in service agreements as a value-add for customers
Ai-RGUS was selected as the technology partner to meet Security Pros’ goals and parameters. By embedding Ai-RGUS into their ProCare service agreements, Security Pros transformed their approach from reactive troubleshooting to proactive system management.
They now implement Ai-RGUS across all clients, security hardware, and manufacturers, and can detect security risks, vulnerabilities, and threats with a single employee managing the dashboard. Ai-RGUS became a competitive differentiator for Security Pros.
Their leadership stated, “We don’t just want to change service for our customers, we want to change the whole industry. Ai-RGUS is a big part of the answer.”
Why Ai-RGUS Earned the 2025 Honors
Ai-RGUS is AI software for security systems that identifies vulnerabilities and automates problem resolution. Originally developed for Duke University, Ai-RGUS was built for system integrators to offer efficient, profitable, and proactive maintenance plans.
Ai-RGUS addresses Security Pros’ goals:
1. Increase Operational Efficiency: Ai-RGUS uses AI to report on the performance of every connected device: cameras, access control, speakers, power supplies, and other security hardware across leading manufacturers. Using advanced computer vision algorithms, Ai-RGUS verifies the view of each camera to ensure a clear picture free of blur, block, tilt, glare, and low-light. “I’ve had several customers tell me thank you… it gives them reassurance that we’re watching for them, not just when there’s a problem.”
2. Enhance Customer Experience: Ai-RGUS proactively pinpoints operational and cybersecurity issues at the source, automatically delivering actionable alerts that eliminate duplicate notifications. Alerts are fully customizable and integrate with existing ticketing systems and workflows to streamline maintenance and provide peace of mind that systems are operating correctly. “We were very manual…going through each one of those cameras. Ai-RGUS automated that and made our client experience much better.”
3. Scale Service Nationwide: Ai-RGUS is a cloud-based, software-only solution that integrates with hardware across leading manufacturers. It uses AI to automate Security Pros’ tedious and error-prone manual processes, making it an easy-to-deploy, scalable solution requiring no additional hardware. With Ai-RGUS, Security Pros easily manages thousands of devices across locations, sites, and clients. “Customers kept asking us to do more in more geographic areas… Ai-RGUS is a big part of that answer.”
4. Support Compliance & Auditing Requirements: The Ai-RGUS dashboard provides a unified view of performance metrics across the entire security infrastructure. Users can automatically generate reports proving uptime, recordings, and retention data to prove compliance with external/internal standards.
5. Earn RMR: With Ai-RGUS, Security Pros has built an efficient, profitable, and proactive service plan. The Ai-RGUS solution is a stable source of true RMR and provides customers with peace of mind.
By unifying visibility across all devices, Ai-RGUS powers a proactive security strategy that minimizes downtime, proves compliance, and maintains system integrity.
Ai RGUS delivered exactly what Security Pros needed: efficiency, proactive care, scalability, and compliance—while helping them redefine the standard for post installation customer support in the security industry.
As one team member stated, “We wouldn’t be able to provide the same level of care to customers at local branches and nationwide without Ai RGUS.”
