We kicked off our series unveiling the 2025 Security Solutions Awards winners with Telguard, who earned the nod for fire and life safety and congratulated Resideo for taking home the honors in the home controls category.
Of course, the annual Security Solutions Awards program celebrates manufacturers and vendors whose electronic security solutions have been proven in the field to meet security, safety or other organizational needs for end users.
Now, let’s take learn about the winner in the security apps category.
Who Won the Security Solutions Award for Security Apps?
Since 1976, Prosegur Security has worked diligently to minimize risks to businesses through anticipation, prevention, innovation, and collaboration. With more than 160,000 team members in 31 countries and 14 state-of-the-art iSOCs spread around the globe, Prosegur brings together the most advanced physical security solutions available, designed to fit the unique needs of each client.
As Prosegur continued to expand in North America and help organizations large and small solve their
security challenges through technology, teamwork and innovation, they sought new operations
software for their sales and project management teams to rely on allowing them to scale their business
and remove potential operational barriers to grow.
James Fairbanks, director of sales support and design at Prosegur Security, acknowledged the
challenges previously faced with AutoCAD for solution design, describing it as cumbersome.
“While AutoCAD has been a standard tool, its complexity limited its effective use to a small group of
specialists,” says Fairbanks. “To scale our business, we recognized the need for a user-friendly,
web-based platform that could be quickly mastered by any salesperson.”
Enter System Surveyor 2.0.
Meeting the Client’s Needs
To allow their teams to plan, design, budget, implement and maintain physical security systems
designed to meet their clients’ unique requirements, Prosegur integrated System Surveyor 2.0 into their workflow as an all-in-one system design tool. Based on more than seven years of use by thousands of industry professionals, the next generation of the security industry’s favorite site survey and system design software platform offers Prosegur sales teams several new features to enhance user experience, including Boundaries and Favorites.
With System Surveyor Boundaries, users can show clients and stakeholders the precise area of coverage for mission-critical devices, avoiding blind spots during crucial decision-making phases. With System Surveyor Favorites, users can save their most used elements to the top of their element palette, allowing for quick access during the system design process, saving time and effort.
“Today, System Surveyor 2.0 is one of the core operational platforms that we rely on, day in and day
out,” Fairbanks said. “We’re using it for installation management and service management, with a lot of the key attributes within the software. For us, it’s a no-brainer.”
With a new, intuitive user interface and upgraded performance, System Surveyor 2.0 represents a
significant advancement in streamlining the user experience from field to office, offering Prosegur’s
sales teams a unified interface and enhanced performance.
By integrating System Surveyor 2.0 into their process, Prosegur’s team was able to streamline everything from site surveys to collaborative system design, facilitating communication between key stakeholders with ease.
“The extent to which we capture critical details at [the site survey] stage is crucial for shaping the
solution design, which in turn ensures the project’s successful execution — a solid foundation from the start is essential for everything to run smoothly,” says Fairbanks.
“Our team relies on System Survey to automate the budget and billing process,” he says. “For our sales representatives to be able to design and tweak a hypothetical solution, all while keeping track of a client’s budget, in real time — that’s a game-changer.”
By cutting the time it takes to plan, design, budget and propose security systems in half, System
Surveyor 2.0 empowered the Prosegur team to deliver accurate, decision-ready proposals in record
time.
By visualizing every aspect of system design and management and ensuring key resources are
easily accessible and digitally secure, System Surveyor equips Prosegur to execute their mission to make the world a safer place.
