Security-Net Forms New Committee to Improve Operational Efficiencies
The OPS-Net team members will work to enhance communication between project managers and to ensure customer satisfaction.
EXTON, Pa. – Security-Net, a provider of security system services, has formed a new committee within its organization called OPS-Net to provide greater support to clients and improve customer satisfaction.
The goal of OPS-Net is to enhance communication between project managers and to ensure customer satisfaction in the completion of security system installations. OPS-Net joins two existing groups, Tech-Net and Sales-Net. Tech-Net brings together the top technical experts from each company to share information about the latest security products and to trouble shoot technology problems, while Sales-Net is focused on national accounts strategy, project management and lead generation.
“With OPS-Net, we can ensure that when the operations piece of Security-Net takes over on a nationwide or global security systems integration project that the process is efficient for the client,” says Michael Jobrey, chairman of OPS-Net and vice president of operations for The Protection Bureau, a Security-Net member company. “We want to make sure that a project is completed to the highest level of satisfaction of the client.”
Members of OPS-Net will include members from Security-Net whose focus is on business operations. OPS-Net will develop programs for optimized fulfillment, the implementation of a policy of best practices within the Security-Net organization and enhanced communication among project managers. Its inaugural project has been to collect information on how well and in what capacity Security-Net members are currently collaborating.
OPS-Net’s other goals include enhancing project start-up times, streamlining material fulfillment of projects from beginning to end, and improving and streamlining internal communications. The group intends also to develop a system for measuring its own success.
OPS-Net and Security-Net members will be in attendance at ASIS 2014, to be held Sept. 29 to Oct. 2 in Atlanta, to further develop the initiative. Security-Net will be exhibiting at booth 2437 at the conference.
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