Security Partners Completes Transition to Bold Manitou System

The new telecommunications network allows for greater operator productivity and speed across the company’s nationwide operating centers.

LANCASTER, Pa. – Wholesale monitoring provider Security Partners announces the full installation of the Bold Manitou platform with the CSS Aeonix telephony and SecurVoice call recording platform at its headquarters here and its San Antonio, Texas, operations center.

“This system is bringing the highest level of technology and service to our dealers,” says Mike Bodnar, president of Security Partners. “Such a system increases operator productivity by monitoring real-time activity, evaluating customer interactions and enhancing training of our team.”

The company, which announced it would open a fourth monitoring operation in Las Vegas in the spring, is now equipped with a telephony recording solution that allows for tracking and analyzing capabilities through a browser-based interface. Bodnar says SecurVoice will help Security Partners achieve dramatic cost savings and productivity gains through more efficient access, creation and management of the company’s critical communication data.

Security Partners is also benefitting from the Aeonix telephony system, which features a virtual IP-PBX platform with N+1 redundancy, multiple servers and/or VM ware compatible, multiple PRI and analog gateways, and a CSTA interface to all major automation software.

“In addition, the system provides blended alarm and voice calls over PRI circuits, PRI to analog conversion to virtual receivers and robust IP telephony for redundancy and mobility,” adds Steve Ipson, vice president for operations, Security Partners. “The system was carefully selected because of its ease of use with desktop call handling with private IM and SMS, auto-dialing from automation software, and Microsoft Outlook and auto-dialing with dealer phone number injection.”

All of the technology – including autodial, two-Way voice management, DTMF control and inbound call management – all works in conjunction with the Bold Manitou software.

“The Aeonix telephony solution in combination with our SecurVoice call recording system is a great fit for Security Partners,” says David Crawford, president and CEO of Communication Service Solutions (CSS), the system provider. “Mission critical communication data and network events can be managed easily with an intuitive user interface.”

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