Siemens Awarded for Customer Satisfaction


For the second consecutive year, the Building Technologies Division of Siemens Industry Inc. has received a MarketTools CustomerSat Ace Award for achievement in customer excellence for onsite service satisfaction.

MarketTools CustomerSat is a Web-based enterprise feedback management solution used by businesses to capture, analyze and act on feedback from customers, employees and partners. The honor is based upon customer satisfaction surveys implemented during 2009 and processed in 2010.

“The award reinforces our organization’s commitment to delivering the best possible customer experience,” says Kimberly Fulcher, director of Customer Excellence for Building Technologies. “Through the survey processes, we are able to continually identify areas where we can enhance and improve the customer experience.”

Throughout 2009, the Building Technologies Division conducted hundreds of surveys with customers from its building automation, fire and life safety, security and control products/systems services and solutions business units. Siemens surveyed all vertical markets the company does business in, including commercial office, healthcare, higher-education, K-12 schools, data centers and life sciences.

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