An ADT-commissioned study suggests retail employees are stealing less merchandise, while shoplifting by consumers and gangs is on the rise.
ADT and its Sensormatic Retail Solutions group commissioned “Loss Prevention 2010: Retailers Battling Shrink in Tough Times,” an online survey of 83 multinational retailers conducted by Retail Systems Research (RSR).
“Traditionally employee theft has been the largest portion of the retail crime pie and it still is, but we believe we are seeing a shift in employee theft as retailers get better at spotting it,” says Lee Pernice, retail director for ADT Security Services. “At the same time, the economy is reducing the number of employees in the stores and creating more opportunities for shoplifting and gangs.”
In the survey, retailers were asked to name their top three sources of theft. In 2009, 68 percent named employee theft of merchandise as one of their top concerns – down 12 percent from the previous year. At the same time, 62 percent of retailers listed shoplifting by customers as a top concern, compared with 52 percent in 2008.
While employee theft of cash is a smaller portion of retail crime than merchandise theft by employees, customers and gangs, it has become of increasing concern to retailers. More than 45 percent listed theft of cash by employees as one of the top three concerns, which is 13-percent more than in 2008.
Retailers have gotten better at identifying employee theft, according to Pernice. Still, the economy presents more opportunities for shoplifters because in addition to there being fewer watchful employees on the store floor, there are more opportunities to resell discounted stolen items online or at flea markets to bargain-hungry consumers.
The good news for retailers is that new anti-theft technologies like point-of-sale and analytic software are working to help reduce theft of all kinds, according to Pernice.
“Deterrence is the name of the game in retail theft and today’s technologies are making employees think twice,” says Pernice. “We are continuing to work with our retail customers to help them maximize and add technologies like cameras, video analytics and anti-theft tags to target shoplifters and organized retail criminals.”
There are also solutions available for employee theft of cash that include new and more extensive data collection and analysis of transactions, according to Pernice.
The survey showed an increased urgency toward theft prevention. In 2009, more than 68 percent said limiting retail theft had increased as a priority compared with 57 percent in 2008.
To read more about how anti-theft technologies can mitigate shoplifting and related crimes, check out “Helping Retailers Roll Back Losses” in SSI‘s January issue or click here.
