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Survey: Smart Home Apps Don’t Bring Much ‘Delight’ to Many Consumers
Software is the first hump in the consumer journey after installation, and smart home consumers are overall more frustrated with applications than with actual devices. While users remain less than delighted with smart home apps overall, their perception is slowly improving, as demonstrated in the chart above. Some incumbent home security companies drive down overall app delight, while innovative smart home companies are raising the bar with carefully curated ecosystems in which hardware and software function in synchronicity.
Source: Argus Insights’ “Examining the Smart Home Ecosystem” report.
