SEVIERVILLE, Tenn. — A couple here is wondering what went wrong with its alarm system after their home was broken into but did not activate until the burglars opened the door to leave the house.
Fran and Joe Martin were asleep in their bedroom when two of their home’s windows were smashed, resulting in the loss of their two cell phones. As ABC 6 in Knoxville reported, the couple’s glass breakage alarm should have gone off after their windows were broken into.
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“Everybody, even the police, said once they broke into that window … it should have went off, and it did not go off,” Joe Martin said.
According to the couple, the couple’s security company — FES — came out to assess the situation and agreed the alarm should have gone off. Now, the couple said the security company is not returning or answering their calls.
The Martins’ alarm system featured five glass breakage sensors.
