The Alarm Guys Accused of Duping Vivint Customer to Switch Security Service

A Vivint customer has accused The Alarm Guys of using deceptive sales practices to get her to sign a five-year-contract with their firm.

SAN LORENZO, Calif. – A California woman is claiming a representative for the security firm The Alarm Guys tricked her into paying bills from two separate alarm companies every month.

Joyce Montez said a man knocked on her door, stating that he was from “The Alarm Company” to check her security alarm system. Montez assumed the man represented her security company, Vivint, 7 On Your Side reports.

The representative allegedly told Montez that his firm was taking over Vivint, and thus needed to change out her alarm. Believing that The Alarm Guys, a Brentwood, Calif.-based firm, had acquired Vivint, Montez allowed the technician to install a new alarm panel, and place new signs.

Montez also signed a five-year contract with The Alarm Guys.

The woman says that the alarm sales rep wrote a note to her current provider, stating that Montez was cancelling her service, which she later signed.

It wasn’t her daughter contacted Vivint that Montez realized that she had been duped.

Montez attempted to cancel her contract with The Alarm Guys: however, the company said it would cost her $2,200, prompting the woman to contact 7 On Your Side for assistance.

When 7 On Your Side contacted The Alarm Guys, an attorney representing the company said Montez received two recorded telephone call informing her about the products and services she was purchasing. The attorney claims Montez was also aware that The Alarm Guys representative who visited her home was independent of Vivint.

However, the alarm company refused to release the recordings to 7 On Your Side.

Following the investigation, The Alarm Guys did agree to cancel Montez’s contract, stating:

“Although, Ms. Montez cleared both the pre- and post-installation calls, Ms. Montez later contacted The Alarm Guys because she was not completely satisfied with her new security service. The Alarm Guys immediately canceled her contract without any penalty fees.”


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