Customer service is the lifeblood of a business. However, you can’t have positive customer service without receiving total buy-in from your employees.
During a recent Businesss Leadership Webcast, ADT CEO and SSI Hall of Fame member Tim Whall shared lessons learned from four decades of leading major security companies.
He says in order to keep your employees happy, you need to realize the importance of goal setting. Set goal metrics to keep track of the performance of your techs or salespeople. That way you can reward them as merited and make sure you hold on to your best employees.
Whall also talks about motivation. He says he isn’t the type of person that feels like he needs to wake up and motivate his team, but asks himself, “How do I not ‘de-motivate my team?”
He suggests opening the sent box in your email and see if you are sending out too many emails. Ask yourself if they are value-added. The same goes for meetings. Are you holding a meeting just for the sake of holding a meeting, or are you doing it to get something done?
View the video above to hear these tips, as well as the methods Whall uses to track the performance of his service techs, installers and reps.
