SAN DIEGO— Trackforce, a global developer of security workforce management software, has announced a partnership with Scylla, an AI video surveillance company.
Trackforce states that Scylla connects AI-powered threat detection directly into security workforce workflows to give security providers a faster, smarter, and fully integrated way to identify, dispatch, resolve, and bill incidents.
“This is a direct response to what our customers have been asking for,” says Byron McDuffee, CEO of Trackforce. “With labor shortages and high false-positive rates straining security teams, this partnership gives our clients a smarter way to deploy their skilled guards more efficiently. By embedding Scylla’s AI into our workflows, we’re helping customers boost situational awareness, speed up response times, and streamline administrative processes like billing, reporting, and accountability.”
Trackforce Partnership with Scylla Improves Security Teams’ Efficiency
According to Trackforce, the security industry historically struggles with siloed systems creating gaps between threat identification and immediate physical response. As security providers modernize their operations, Trackforce asserts this integration tackles two critical challenges: The integration reduces the high rate of false-positive alerts that drain resources and it improves situational awareness for guards responding to incidents. By filtering out non-critical events before dispatch and equipping responders with AI-verified incident details, the Trackforce partnership with Scylla is designed to help security teams allocate personnel more effectively, respond faster to real threats, and enhance the safety and preparedness of guards in the field.
Both companies point out the combined solution bridges Scylla’s smart event detection capabilities with the newly launched TrackTik Command Center. Whether identifying an active shooter on a camera feed or detecting an intrusion at a critical infrastructure site via drones, verified incidents are instantly pushed into the TrackTik platform, triggering automated response protocols. These actions, the companies suggest, eliminates manual handoffs, reduces response times, and ensures complete visibility from detection through resolution.
Trackforce and Scylla note that by fusing detection and response, through this integration, it provides security service providers with a full closed-loop system, reducing risks, streamlining operations, and enabling new high-margin services like remote guarding and drone response. Both companies state the integration is especially powerful for industries like data centers, energy, critical infrastructure, commercial real estate, high-net-worth residential, and automotive dealerships, where proactive threat detection and rapid incident resolution are critical to protecting investments and maintaining business continuity.
“The security industry has been reactive for too long. Seeing threats but lacking the ability to respond quickly and effectively is more than an issue,” adds Albert Stepanyan, founder and CEO of Scylla. “Together with Trackforce, we’re changing that dynamic by providing complete situational awareness and faster response coordination, helping security teams move from passive monitoring to proactive intervention.”
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