RICHMOND, Va. – Trio Alarm has settled a claim with the Virginia Attorney General’s Office for allegedly using deceptive sales practices to get consumers to sign long-term contracts.
The complaint, filed by Attorney General Mark R. Herring, claims Trio Alarm’s door-to-door sales representatives deceived consumers by telling them that their existing home security service had been switched to Trio Alarm, Richmond Times-Dispatch reports.
RELATED: West Virginia Attorney General: Trio Alarm Uses Deceptive Sales Tactics
Trio Alarm reps targeted homes that displayed signs for competing security systems, according to the complaint.
As part of the settlement, Trio Alarm will provide more than $8,200 in refunds to Virginia consumers who suffered double charges or other monetary damages.
The company also agreed to pay a $6,250 civil penalty to Virginia.
RELATED: BBB Warns Virginia Residents About Trio Alarm’s Deceptive Sales Practices
