UL Issues 1st Managed Video Monitoring Services Certification for Remote Guarding

Elite Interactive Solutions of Los Angeles becomes the first to receive certificate of compliance to UL 827B and UL 827.

NORTHBROOK, Ill. – UL announced it has issued the first certificate of compliance for remote guarding through the use of command and control in accordance to the requirements outlined in UL 827B and UL 827 to Elite Interactive Solutions of Los Angeles.

The scope of UL 827B covers managed video service providers that deliver security services by leveraging video cameras and related video technologies installed at protected properties to form all or part of an electronic security system. The managed video service provider employs staff located at a central station to view video streams, make situation-awareness informed decisions, interact with people or systems at a protected property, notify identified parties of events, or other services as detailed in a written agreement between the managed video service provider and its subscriber.

The unique aspect of companies obtaining this certification is the active management of security events and subsequent engagement, according to UL. This includes handoff and tactical support to law enforcement, all in real time via command center-based agents executing command and control over the client sites.

“We’re pleased to issue this certification for delivery of remote guarding through the use of the command and control protocol,” says Neil Lakomiak, director of business development for UL’s Building and Life Safety & Security business. “UL’s goal is to support innovative market solutions with reliable science-based repeatable testing and certification offerings.” 


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As the principal developer of alarm industry standards, UL engages with key stakeholders to develop performance-based methods to measure their application, and to apply innovation to enable faster market access.

“Elite is proud to be a part of the UL effort to bring standards to the Remote Guarding Services industry,” says Louis Hook, executive vice president and COO of Elite Interactive Solutions. “We are certainly excited about becoming the first certified service provider under the new Standard, but we are also looking forward to the growth in the number of Remote Guarding service providers that the UL Standard will generate.”

Qualified monitoring stations undergo an audit during each calendar year by UL’s audit staff in order to verify continued compliance. Such audits assess both the monitoring station facility and the delivery of services to subscribers who have been issued UL Monitoring Certificates.

To learn more about UL’s testing and certification for compliance to UL 827B and UL 827, go here.

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