REGARDLESS of industry, there are a select few companies that when you hear, see or think about them you associate that organization with excellence, character and/or innovation. Cynics and rivals will sometimes credit such status to marketing and branding, but when you scratch beneath the surface you will usually find these operations are legitimately exceptional top to bottom.
One of the best examples within the electronic security industry is
“From the customer service to price we pay each month to have the security you provide us, we are very thankful and would refer anyone we know to you guys,” wrote a Hayden, Ala., customer. “Thanks for being a great company, because you don’t get that very much anymore.”
Those comments are indicative of the emphasis Vector Security places on building customer relationships, an undertaking so vital to the organization that it has launched “One Vector” to assure best practices for a consistent customer experience.
“Through this initiative, we are revitalizing our internal structure to bring the entire company under one platform, path and vision. This benefits our customers and brings internal operating efficiencies,” says Vice President, Marketing Art Miller. Additionally, the company’s Promises Given, Promises Kept program is boosting retention on the national accounts side of the house.
Indeed, the deeper one looks into Vector Security the deeper the understanding becomes not only of the firm’s comprehensive commitment to achievement and conduct but also its ability to consistently execute. As with most great organizations it all emanates from the top, in this case President and CEO Pam Petrow, the Central Station Alarm Association’s (CSAA) current president and a 2012 inductee into the SSI Industry Hall of Fame. Presently high on Petrow’s radar are personnel and technology issues.
“Vector Security is proud to boast an average tenure of 7.89 years and is seriously committed to the education and development of our employees,” she says. “We believe that changes in technology are reinventing our service offerings as well as the expectations of our customers. We need to be prepared to meet these new demands and need a workforce that is willing to embrace these new offerings. In the past year we have committed over $1.2 million to training.”
For those reasons among many others, Vector Security was named the 2016 Security Sales & Integration Installer of the Year (Large Company).
The award is presented annually to the security company that best meets the criteria of: exceptional customer service; business practices and marketing strategies that ensure success; properly training company personnel; motivating employees; giving back to the community; and contributing to the betterment of the security industry.
The Warrendale, Pa.-headquartered Vector Security, which just last year also captured SSI‘s Integrated Installation of the Year notice, nudged out two strong challengers for Installer honors. They were fellow Pennsylvania provider Select Security and Protection 1.
Accolades are wonderful for the recipient, but from a peer perspective it’s more meaningful to learn about the actions that have contributed to a company like Vector Security being so celebrated. That’s another cornerstone of the Installer of the Year program: sharing strategies and techniques that help shape future award-worthy security enterprises.
