Vivint Takes Home TMA 2017 Monitoring Center of the Year

The Monitoring Association bestowed its annual monitoring center excellence awards at a ceremony held during ESX 2017.

NASHVILLE, Tenn. — The Monitoring Association (formerly CSAA) presented its annual TMA Monitoring Center Excellence Awards during a ceremony at the Country Music Hall of Fame, located here, during the Electronic Security Expo (ESX).

Vivint Smart Home received the Monitoring Center of the Year honor for its state-of-the-art central stations in Provo, Utah, and Eagan, Minn., which provide monitoring services to more than 1.2 million Vivint customers throughout the United States and Canada.

The award recognizes consistent excellence from the Vivint monitoring team, which first won this award in 2012. Vivint’s monitoring centers have also achieved the TMA Five Diamond Monitoring Center certification for commitment to the highest levels of customer service.

“Our monitoring team delivers a world-class security experience, in conjunction with our state-of-the-art smart home solutions that delight our customers every day,” says Steve Dixon, senior vice president of customer experience and operations at Vivint. “We’re thrilled to be recognized by the profession’s leading trade association, TMA, for the work we do to keep our customers’ homes and families safe and secure.”

The TMA Central Station Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The other 2017 TMA Monitoring Center Excellence Awards honorees include:

  • Monitoring Center Operator of the Year: Craig Pierce, Safe Systems
  • Monitoring Center Manager of the Year: Keith Godsey, Dynamark
  • Monitoring Center Support Person of the Year: Laura Jacobson, Cooperative Response Center

“The companies and individuals chosen as winners this year are shining examples of how seriously the monitoring industry takes its responsibility to protect life and property,” says Elizabeth Lasko, vice president of communications, TMA. “Our judges related how very difficult it was to choose the finalists, let alone the winners, from all the nominations. The applications that were submitted all told powerful stories of service, innovation, corporate culture, and the desire to constantly improve.”

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