Vivint Makes Good on ‘Undercover Boss’ Promise, Opens New Monitoring Center in Twin Cities Area

Vivint opens a new central station following Todd Pedersen’s appearance on the reality series, during which he experienced less than ideal conditions at an old facility.

EAGAN, Minn. – Fulfilling a promise Vivint CEO Todd Pedersen declared during his appearance on the CBS reality series “Undercover Boss” in February, the company has opened a new state-of-the-art central monitoring center in the Twin Cities metro area.

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While in disguise on the show, Pedersen experienced firsthand the needs of the Vivint employees who staff the busy monitoring center. The new facility, located here, houses 140 local employees who provide security monitoring services for nearly one million customers.

“Our monitoring team plays a major role in our company by helping our customers through extremely stressful situations,” Pedersen states in a press release. “This upgraded facility delivers on the promise to provide our employees with a unique and comfortable work environment. We’re looking forward to being a contributing member of the Eagan community.”

Replacing an old monitoring center in South St. Paul, the new facility better aligns with the company’s brand and culture, including walls of windows for natural light, standing workstations, a gaming area, a cafe with free lunch, a fitness center, putting green and picnic areas. The campus includes a mile-long walking trail and a large pond for recreational activities, including fishing and ice-skating. The building also includes all new furniture, equipment, and the latest multimedia technology for conference and training rooms.

In 2012, the Vivint monitoring station team received the Central Station Alarm Association’s (CSAA) Central Station of the Year award. The accolade recognizes substantial contribution to the betterment of the alarm industry while demonstrating exceptional service to both customers and community.

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