Vivint Takes Home 4 Stevie Awards for Sales & Customer Service

The company won two gold and two silver awards, which included Contact Center of the Year for the Technology Industries sector.

PROVO, Utah – Vivint Smart Home, a provider of security and home automation services to more than 1 million customers across North America, received honors in four categories at the 10th Annual Stevie Awards for Sales & Customer Service.

Each year the Stevie Awards for Sales & Customer Service recognize excellence in sales, business development, contact center and customer service. The awards were presented to honorees during a gala banquet on Friday (March 4) at the Paris Hotel in Las Vegas. More than 500 executives from the U.S. and several other nations attended.

Vivint Smart Home was honored in the following award categories:

  • Contact Center of the Year (more than 100 seats) – Technology Industries (Gold)
  • Contact Center Manager of the Year – Chuck Browne (Gold)
  • Customer Service Management Team of the Year (Silver)
  • Customer Service Complaints Team of the Year (Silver)

“We are extremely proud of our customer care team,” says Steve Dixon, senior vice president of customer experience and operations at Vivint. “From the very beginning, our goal at Vivint has been to treat customers like gold. This recognition highlights our strong commitment to customer service and honors our team members who work every day to help customers manage and protect their smart homes.”

More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015, according to a press release. Entries were considered in several categories for customer service and contact center achievements, as well as new products and services and solution providers.

“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” says Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winners’ accomplishments, and we congratulate all of the winners on their commitment to excellence and innovation.”

Details about the awards program and the list of finalists in all categories are available here.

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