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Genetec Advocates for Smarter Security as it Peels Back Curtains at Headquarters

Genetec Presentation at HQ

This is Genetec’s customer support department in which 20+ specialists are available to handle technical or other problems encountered by integrators or select end users. Multiple languages are fielded and the company has improved its customer service to the point where 70% of all incoming issues are resolved with a first-tier associate, with an average timeframe of no more than five days even in the most complex of situations.

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